Shipping information

Free and fast shipping worldwide
Our office is located in Stockholm Sweden
Shipping time
Europe 2-5 days
Rest of the world 3-7 days

Return Policy


• Products can be returned within 30 days after the order has been received from us. 


• Products must be in original condition and cannot be used. Please try shoes on a clean, carpeted area.


• All returns must include the original box in its original condition.

Contact us


Contact us at hello@williamstrouch.com

FAQs

How long does delivery take?
Orders normally take 2-6 working days to arrive. Orders are delivered
during office hours (8am-5pm) Monday to Friday, not on public holidays.


Can I change/cancel an order?
Your order normally dispatches the same day or latest by the next working
day. If we haven't yet dispatched your order, you are welcome to
contact us and cancel your order.


Which payment options do you provide?
We accept Visa, Mastercard, Diners, American Express and Paypal for all
our markets.


Why have I not received an order confirmation?
Always be sure that your email address is correct as an incorrect email
address is the only reason for not receiving an order confirmation


Can I return an item?
Yes, as a customer you always have 30 days to return. We do follow the
distance selling regulations.
You should enclose the original packaging and the cover cannot be used
when returned.



Where is my order?
Look in your delivery email, please check your tracking number and follow
your package


What countries do you ship to?
We deliver to most of the countries. If you cannot find your home country
in the drop down at the checkout, please contact customer service
and we will try to find a solution for you.


I need to change something on my order. How can I do that?
If you need to change or cancel your order, please contact us immediately.
We generally process orders within the same day or the next working
day, and once our warehouse has processed your order, we will be
unable to make any changes.